Don Mac Plumbing — Privacy Policy
Effective Date: September 3, 2026
Website: https://donmacplumbing.com
Don Mac Plumbing (“Don Mac Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website (https://donmacplumbing.com) and in the course of providing plumbing services, how we use and share that information, and the choices available to you. By using our website or our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Information You Provide to Us
We collect information you voluntarily provide when you contact us, request an estimate, schedule service, or otherwise communicate with us, including:
• Name
• Phone number
• Email address
• Service address and, if different, mailing address
• Details about the plumbing service you are requesting (e.g., description of the issue, preferred appointment times)
• Any other information you choose to include in a message, form submission, or phone call
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain information about your device and browsing activity, including:
• IP address and approximate location
• Browser type, device type, and operating system
• Pages viewed, time spent on pages, and links clicked
• Referring website or source (e.g., a search engine or social media platform)
• Information collected through cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
• Respond to inquiries and provide estimates
• Schedule, confirm, and manage appointments and service calls
• Communicate with you about your service, including follow-ups and invoices
• Send appointment reminders, service updates, and — where you have agreed to receive them — promotional offers by text message or email
• Improve our website, services, and customer experience
• Maintain business records and comply with legal, accounting, and regulatory requirements
• Protect the security and integrity of our website and business operations
3. Text Messaging (SMS) Communications
If you provide your mobile phone number to Don Mac Plumbing, you may receive text messages from us related to appointment confirmations and reminders, service updates, estimates, and — if you opt in — promotional offers and special deals.
• Consent: By submitting your phone number through our website, over the phone, or in person, you consent to receive text messages from Don Mac Plumbing at that number. Consent to receive text messages is not a condition of purchasing any goods or services.
• Message frequency: Message frequency varies depending on your interactions with us and your service needs.
• Message and data rates: Standard message and data rates may apply, based on your mobile carrier plan.
• Opting out: You may opt out of receiving text messages at any time by replying “STOP” to any message we send. You may reply “HELP” for assistance. After opting out, you may continue to receive texts for a short period while your request is processed.
• No sharing of SMS opt-in data: Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes. This data is used solely by Don Mac Plumbing and our messaging service provider to deliver the communications described in this section.
4. Email Communications
If you provide your email address, we may send you service-related communications (such as estimates, invoices, and appointment confirmations) and, where permitted, promotional or marketing emails. Every marketing email includes an unsubscribe link, or you may contact us directly using the information in Section 11 to opt out of marketing emails at any time. We will continue to send transactional or service-related emails necessary to fulfill work you have requested even if you unsubscribe from marketing emails.
5. Cookies and Similar Technologies
Our website may use cookies, web beacons, and similar tracking technologies to operate the site, remember your preferences, and understand how visitors use our website (for example, through website analytics tools). Most web browsers let you refuse or delete cookies through their settings. If you disable cookies, some features of our website may not function properly. We do not currently use cookies to serve interest-based advertising, but this Privacy Policy will be updated if that changes.
6. How We Share Your Information
We do not sell your personal information. We may share information with:
• Service providers who perform functions on our behalf, such as our customer relationship management (CRM) and scheduling platform, text messaging and email service providers, website hosting, and payment processing (where applicable). These providers are only permitted to use your information to perform services for us.
• Professional advisors, such as accountants or attorneys, where necessary for our business operations.
• Government authorities or other third parties when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Don Mac Plumbing, our customers, or others.
• A successor entity in the event of a merger, acquisition, or sale of business assets.
• Other parties with your consent or at your direction.
7. Online Payments
If we offer the ability to pay invoices, deposits, or estimates online, payments are processed by a third-party payment processor. We do not store your full payment card details on our own systems; payment information is handled directly by our payment processor in accordance with its own privacy and security practices, including applicable payment card industry (PCI) standards.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services you have requested, maintain business and tax records, resolve disputes, and comply with our legal obligations.
10. Your Choices and Rights
You have the following choices regarding your information:
• Text messages: Reply “STOP” to any text message to opt out, as described in Section 3.
• Marketing emails: Use the unsubscribe link in any marketing email or contact us directly.
• Access, correction, or deletion: You may contact us using the information in Section 11 to request access to, correction of, or deletion of the personal information we hold about you. We will respond to reasonable requests consistent with our legal and business recordkeeping obligations.
Depending on your state of residence, you may have additional privacy rights under applicable state law. If you believe such rights apply to you, please contact us and we will do our best to accommodate your request.
11. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or review sites (e.g., Facebook, Google, HomeAdvisor, Yelp). We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Effective Date” at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this page periodically.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Don Mac Plumbing
4383 South 800 West, Preston, ID 83263
Phone: (435) 764-6206
Email: [email protected]
Website: https://donmacplumbing.com
